Privacy Policy

By using our website or placing an order, you agree to this Privacy Policy.

We may collect information you provide directly, including name, email address, phone number, shipping address, billing address, order details, customer messages, local pickup information if applicable, account or communication preferences.

We may also collect information automatically through our website or service providers, such as IP address, device information, browser type, website activity, pages visited, referral source, fraud prevention or security signals, and cookies or similar tracking technologies.

Payments are processed through approved payment processors.

Katye Fire™ does not store full credit card numbers on the website.

Payment processors may collect and process payment details according to their own privacy and security policies.

• process orders
• accept payment
• ship orders
• send order confirmations
• send tracking updates
• provide customer service
• respond to questions
• prevent fraud
• manage disputes or chargebacks
• comply with legal, tax, and accounting obligations
• improve our website and customer experience
• send marketing emails only where allowed by law and customer preferences

We do not sell customer personal information.

We may share customer information only as needed to operate the business, including with payment processors, shipping carriers, website hosting providers, email or messaging providers, fraud prevention tools, tax/compliance providers, analytics tools, business operations systems, and service providers that help us process and fulfill orders.

We may also share information if required by law, legal process, fraud investigation, payment dispute, chargeback response, or protection of business rights.

Our website and service providers may use cookies or similar technologies to support website functionality, checkout, cart behavior, analytics, fraud prevention, marketing performance, and customer experience improvements.

Customers may adjust browser settings to limit cookies, but some website features may not work properly if cookies are disabled.

Customers may receive transactional messages related to orders, shipping, delivery, account activity, or customer service.

Marketing messages may be sent only when allowed by law and customer consent settings.

Customers may unsubscribe from marketing emails where applicable.

We use reasonable measures and trusted service providers to help protect customer information.

No website, payment system, email system, or online transmission is guaranteed to be 100% secure.

Customers are responsible for keeping their own account, email, and device access secure.

We retain customer information as needed to process and fulfill orders, provide customer support, maintain business records, comply with tax, accounting, legal, and regulatory obligations, manage fraud prevention, and respond to disputes or chargebacks.

Customers may contact us to request help with order information, communication preferences, correcting certain customer details, or questions about privacy practices.

Some information may need to be retained for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

Katye Fire™ products and website are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

Our website may contain links to third-party websites, platforms, payment processors, social media pages, or service providers.

We are not responsible for the privacy practices, terms, or content of third-party websites.

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

For privacy questions or customer data questions, contact support@katyefire.com.