Shipping Policy

Customers are responsible for the shipping charge shown at checkout.

Shipping is charged at checkout.

Orders are prepared in small batches.

Typical processing time is 2–4 business days, unless otherwise stated.

Processing time does not include carrier transit time.

Shipping rates are calculated at checkout.

Rates may be based on product weight, package weight, shipping destination, selected shipping method, carrier service, and packaging/handling needs.

All shipped orders include tracking.

Tracking information will be provided once the order is shipped.

Katye Fire™ may require signature confirmation for certain orders, including higher-value orders, apartment deliveries, shared mailrooms, business addresses, reshipments, addresses with delivery concerns, and orders flagged for fraud or delivery risk.

If signature confirmation is required, the customer is responsible for being available for delivery or arranging pickup with the carrier.

Delivery times are estimates and are not guaranteed.

Katye Fire™ is not responsible for carrier delays, weather delays, holiday delays, incorrect addresses, failed delivery attempts, refused packages, or other issues outside of our control.

If carrier tracking shows a package was delivered, Katye Fire™ will rely on the tracking record, delivery scan, GPS scan, signature confirmation, or proof-of-delivery record as evidence of delivery.

Katye Fire™ is not responsible for packages that are lost, stolen, misplaced, removed, or damaged after delivery.

Customers are responsible for entering a complete and correct shipping address at checkout.

Katye Fire™ is not responsible for delays, returned packages, failed delivery, or loss caused by incorrect or incomplete customer-provided addresses.

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or non-pickup, additional shipping charges may apply to reship the order.

If an order arrives damaged, the customer must contact Katye Fire™ within 48 hours of delivery at orders@katyefire.com.

The customer must provide the order number, full name, email used at checkout, delivery date, tracking number, photos of the damaged product, photos of the shipping box or mailer, photos of the packing material or filler, photos of the shipping label, photos showing whether the seal, lid, bottle, pouch, or container was damaged, and a description of the issue.

The customer must not discard the product, remaining contents, container, shipping box, filler, label, or packaging until the claim has been reviewed and closed.

Katye Fire™ may require the customer to return the damaged product, remaining contents, container, and original packaging for inspection before any resolution is approved.

Submitting a damaged order claim does not guarantee a refund, replacement, credit, or reshipment. Claims must be reviewed and approved by Katye Fire™.

For shipping, tracking, delivery, signature confirmation, or damaged package questions, contact orders@katyefire.com.

Please include your order number and tracking number when available.