Refund Policy

Katye Fire™ seasoning products are consumable food items. For food safety, quality control, and product integrity reasons, all sales are final once an order is placed.

Customers are responsible for reviewing the product, size, quantity, shipping address, billing address, and order total before completing checkout.

Katye Fire™ does not accept returns, exchanges, cancellations, refunds, chargeback-based refund requests, or replacement requests for the following reasons:

• opened products
• used products
• partially used products
• consumed products
• discarded products
• food products that cannot be returned for inspection
• taste preferences
• customer changed mind
• customer no longer wants the product
• incorrect item selected by customer
• incorrect size selected by customer
• incorrect quantity selected by customer
• incorrect address entered by customer
• incomplete shipping address entered by customer
• delayed carrier delivery
• weather-related carrier delays
• holiday-related carrier delays
• packages marked delivered by the carrier
• customer unavailable for delivery or signature
• failure to pick up package
• refusal of delivery
• products damaged after delivery
• products damaged after opening
• products damaged due to customer handling, storage, misuse, or neglect
• claims made after the required claim window
• claims submitted without required photos or documentation
• claims where the product, remaining contents, original packaging, shipping box, or shipping label are unavailable for review

Orders begin processing quickly after purchase. Cancellations are not guaranteed.

Once an order has been processed, packed, labeled, shipped, fulfilled, handed to a carrier, or prepared for pickup, it cannot be canceled.

If a customer requests cancellation before processing begins, Katye Fire™ may review the request at its sole discretion.

Submitting a cancellation request does not guarantee cancellation.

If an order arrives damaged, the customer must contact Katye Fire™ within 48 hours of delivery at orders@katyefire.com.

The customer must not discard the product, remaining contents, container, shipping box, filler, label, or packaging until the claim has been reviewed and closed.

Katye Fire™ may require the customer to return the damaged product, remaining contents, container, and original packaging for inspection before any resolution is approved.

If a return is requested, the customer must follow the return instructions provided by Katye Fire™. Unauthorized returns will not be accepted.

Because these are food products, returned items cannot be resold.

Submitting a damaged order claim does not guarantee a refund, replacement, credit, or reshipment. Claims must be reviewed and approved by Katye Fire™.

Any approved resolution is at the sole discretion of Katye Fire™ and may include replacement, store credit, partial resolution, carrier claim support, or another resolution required by law.

All shipped orders include tracking.

If carrier tracking shows that an order was delivered, Katye Fire™ will rely on the carrier tracking record, delivery scan, GPS scan, proof-of-delivery record, or signature confirmation as evidence of delivery.

Katye Fire™ is not responsible for packages that are lost, stolen, misplaced, removed, or damaged after delivery.

If a customer believes a package was misdelivered or stolen, the customer should:

• check the full delivery area
• check with household members
• check with neighbors
• check with front desk, leasing office, mailroom, or building staff if applicable
• contact the shipping carrier directly
• file a carrier claim when applicable
• contact Katye Fire™ with the order number, tracking number, and carrier claim number

Customers are responsible for entering a complete and correct shipping address at checkout.

Katye Fire™ is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to customer address error, refusal, failed delivery, or non-pickup, any reshipment may require additional shipping payment.

By placing an order, the customer agrees to contact Katye Fire™ first regarding any order issue, shipping concern, delivery concern, damaged product claim, or customer service question.

Katye Fire™ reserves the right to dispute chargebacks, payment reversals, refund claims, and payment disputes using:

• order confirmation
• checkout records
• customer agreement to final sale terms
• product page final sale notice
• cart final sale notice
• policy pages in effect at the time of purchase
• customer communications
• shipping address
• tracking number
• carrier delivery scan
• proof of delivery
• signature confirmation, if applicable
• delivery confirmation records
• photos or documentation submitted by the customer
• evidence that the product was not returned when requested

Nothing in this policy limits any rights that cannot be waived under applicable law.

For refund policy, final sale, damaged order, or order issue questions, contact orders@katyefire.com.

Please include your order number, the email used at checkout, and photos if the issue involves damage.