Terms and Conditions

If you do not agree with these Terms, please do not use this website or place an order.

Katye Fire™ offers chef-developed seasoning products and related food items. Our products are sold for personal use, household cooking, gifting, and approved customer purchases.

All products are subject to availability.

Katye Fire™ seasoning products are consumable food items. Because these are consumable products, all sales are final once an order is placed.

For food safety, quality control, and product integrity reasons, we do not accept returns or exchanges after purchase or delivery.

Katye Fire™ seasoning products are consumable food items. For food safety, quality control, and product integrity reasons, all sales are final once an order is placed.

Customers are responsible for reviewing the product, size, quantity, shipping address, billing address, and order total before completing checkout.

Katye Fire™ does not accept returns, exchanges, cancellations, refunds, chargeback-based refund requests, or replacement requests for the following reasons:

• opened products
• used products
• partially used products
• consumed products
• discarded products
• food products that cannot be returned for inspection
• taste preferences
• customer changed mind
• customer no longer wants the product
• incorrect item selected by customer
• incorrect size selected by customer
• incorrect quantity selected by customer
• incorrect address entered by customer
• incomplete shipping address entered by customer
• delayed carrier delivery
• weather-related carrier delays
• holiday-related carrier delays
• packages marked delivered by the carrier
• customer unavailable for delivery or signature
• failure to pick up package
• refusal of delivery
• products damaged after delivery
• products damaged after opening
• products damaged due to customer handling, storage, misuse, or neglect
• claims made after the required claim window
• claims submitted without required photos or documentation
• claims where the product, remaining contents, original packaging, shipping box, or shipping label are unavailable for review

Customers are responsible for reviewing all order details before completing checkout, including product selected, size selected, quantity selected, shipping address, billing address, email address, phone number, shipping method, and total order amount.

Katye Fire™ is not responsible for delays, delivery issues, lost packages, failed delivery attempts, or returned packages caused by incorrect or incomplete customer-provided shipping information.

Shipping rates are calculated at checkout.

Katye Fire™ ships orders using available shipping carriers and services selected during fulfillment. All shipped orders include tracking.

Delivery times are estimates and are not guaranteed unless a carrier-specific guaranteed service is purchased and confirmed.

Katye Fire™ is not responsible for carrier delays, weather delays, incorrect addresses, failed delivery attempts, refusal of delivery, or issues outside of our control after the order has been accepted by the shipping carrier.

To help protect both the customer and the business, Katye Fire™ may ship orders with tracking, proof of delivery, and/or signature confirmation.

Orders may require a signature at delivery, especially for higher-value orders, apartment deliveries, business deliveries, shared mailrooms, reshipments, or addresses with delivery concerns.

If a shipment shows as delivered by the carrier, Katye Fire™ will rely on the carrier’s tracking record, delivery scan, signature confirmation, GPS scan, or proof-of-delivery record as evidence of delivery.

Customers are responsible for providing a safe and secure delivery location.

All shipped orders include tracking.

If carrier tracking shows that an order was delivered, Katye Fire™ will rely on the carrier tracking record, delivery scan, GPS scan, proof-of-delivery record, or signature confirmation as evidence of delivery.

Katye Fire™ is not responsible for packages that are lost, stolen, misplaced, removed, or damaged after delivery.

If a customer believes a package was misdelivered or stolen, the customer should:

• check the full delivery area
• check with household members
• check with neighbors
• check with front desk, leasing office, mailroom, or building staff if applicable
• contact the shipping carrier directly
• file a carrier claim when applicable
• contact Katye Fire™ with the order number, tracking number, and carrier claim number

If an order arrives damaged, the customer must contact Katye Fire™ within 48 hours of delivery at orders@katyefire.com.

The customer must not discard the product, remaining contents, container, shipping box, filler, label, or packaging until the claim has been reviewed and closed.

Katye Fire™ may require the customer to return the damaged product, remaining contents, container, and original packaging for inspection before any resolution is approved.

If a return is requested, the customer must follow the return instructions provided by Katye Fire™. Unauthorized returns will not be accepted.

Because these are food products, returned items cannot be resold.

Submitting a damaged order claim does not guarantee a refund, replacement, credit, or reshipment. Claims must be reviewed and approved by Katye Fire™.

Any approved resolution is at the sole discretion of Katye Fire™ and may include replacement, store credit, partial resolution, carrier claim support, or another resolution required by law.

Customers are responsible for reviewing product information before purchasing and consuming.

Katye Fire™ products may be produced, handled, stored, or packaged in environments where common allergens may be present.

If you have a food allergy, sensitivity, dietary restriction, or medical concern, do not use the product unless you are certain it is safe for you.

Katye Fire™ is not responsible for allergic reactions, sensitivities, misuse, or failure to review product information.

We make reasonable efforts to display product images, labels, descriptions, sizes, and colors accurately. However, packaging, label design, seasoning appearance, color, fill level, and product presentation may vary slightly.

Product photos may include serving suggestions or styled food images. Serving items, plates, props, and food shown in images are not included unless specifically stated.

Prices are listed in U.S. dollars and may change at any time.

Katye Fire™ reserves the right to update product pricing, update shipping rates, correct errors, discontinue products, limit quantities, or cancel orders due to inventory issues, fraud risk, technical errors, or pricing mistakes.

Payments are processed through approved third-party payment processors.

Katye Fire™ does not store full credit card numbers on the website.

Orders are not considered accepted until payment is successfully authorized and the order is confirmed.

By placing an order, the customer agrees to contact Katye Fire™ first regarding any order issue, shipping concern, delivery concern, damaged product claim, or customer service question.

Katye Fire™ reserves the right to dispute chargebacks, payment reversals, refund claims, and payment disputes using:

• order confirmation
• checkout records
• customer agreement to final sale terms
• product page final sale notice
• cart final sale notice
• policy pages in effect at the time of purchase
• customer communications
• shipping address
• tracking number
• carrier delivery scan
• proof of delivery
• signature confirmation, if applicable
• delivery confirmation records
• photos or documentation submitted by the customer
• evidence that the product was not returned when requested

Because Katye Fire™ products are consumable food items, refunds, returns, exchanges, credits, replacements, and cancellations are not provided for final sale products except where required by law or approved solely at our discretion.

Refund, return, exchange, credit, replacement, and cancellation requests are reviewed under the final sale, damaged order, delivery, and customer responsibility terms listed on this page.

Orders begin processing quickly after purchase. Cancellations are not guaranteed.

Once an order has been processed, packed, labeled, shipped, fulfilled, handed to a carrier, or prepared for pickup, it cannot be canceled.

If a customer requests cancellation before processing begins, Katye Fire™ may review the request at its sole discretion.

Submitting a cancellation request does not guarantee cancellation.

If local pickup is offered, customers must pick up orders during the approved pickup window and provide confirmation of receipt when requested.

Local pickup orders are final sale once prepared or marked ready for pickup.

Katye Fire™ respects customer privacy. We collect customer information only as needed to process orders, accept payment, ship products, provide customer service, send order updates, comply with legal requirements, help prevent fraud, and improve the customer experience.

We do not sell customer personal information.

Customer information may be shared only with trusted service providers necessary to operate the business, such as payment processors, shipping carriers, website providers, email providers, fraud prevention tools, tax/compliance providers, and business operations systems.

Customers may receive transactional emails related to orders, shipping, delivery, customer service, or account activity.

Marketing emails or promotions may be sent only when allowed by law and customer consent settings.

Customers may unsubscribe from marketing emails where applicable.

Customers agree not to misuse the website, attempt fraud, interfere with checkout, steal content, copy product materials, scrape the website, reverse engineer products, or use the website for unlawful purposes.

All Katye Fire™ names, logos, labels, product names, images, copy, branding, recipes, formulas, product concepts, and website content are owned by Katye Fire™ / French Quarter Kitchen™ or used with permission.

No content may be copied, reproduced, sold, altered, distributed, or used without written permission.

To the fullest extent permitted by law, Katye Fire™ is not liable for indirect, incidental, special, consequential, or punitive damages related to website use, product purchase, shipping delays, carrier issues, misuse of products, allergic reactions, customer error, or third-party service issues.

Katye Fire™ may update these Terms at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website or purchase of products after updates means the customer accepts the revised Terms.

For questions about these Terms, website use, or customer support, contact support@katyefire.com.

For order, shipping, tracking, delivery, or damaged package questions, contact orders@katyefire.com.

For general brand questions, contact hello@katyefire.com.

Nothing in this policy limits any rights that cannot be waived under applicable law.